PALS (Patient Advice and Liaison Service)
The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.
You can find officers from PALS in your local hospital.
The contact details for our PALS are as follows:
- Patient advice and liaison service (PALS)
- Barking, Havering and Redbridge University Hospitals NHS Trust
- Telephone number: 01708 435454
- Website: https://www.nhs.uk/service-search/Patient-advice-and-liaison-services-(PALS)/
What does PALS do?
In particular, PALS will:
- Provide you with information about the NHS and help you with any other health-related enquiry.
- Help resolve concerns or problems when you are using the NHS.
- Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint.
- Provide you with information and help introduce you to agencies and support groups outside the NHS.
- Inform you about how you can get more involved in your own healthcare and the NHS locally.
- Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise.
- Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.