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Maylands Healthcare CQC overall rating GOOD
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Our reception team are doing their best to deal with the increased number of telephone calls due to seasonal flu vaccination sessions, the routine telephone calls and now the additional work of the Covid booster programme.
Many of our receptionists have been left upset and distressed in the last few weeks due to the abusive behaviour of some of our patients and it is vital that the public are made fully aware of just how much strain practices are under and how the service may have to change in order to manage what is in effect a unmanageable workload.
Our protocol is that a patient can be booked in to any available slot either telephone or face to face by the receptionist. If during a telephone consultation a clinician deems it necessary for a patient to be seen face to face the patient will be brought in to the surgery – our reception staff cannot make this decision.
Please DO NOT shout at our reception team members because you cannot book a face to face appointment.
We cannot book every patient with a face to face appointment as it is necessary to maintain social distancing in the waiting room.
This protocol is to protect you, other patients and our staff.
We have a zero tolerance approach to abusive and intimidating behaviour and we will follow our zero tolerance policy and issue warnings and/or remove patients from our practice list as appropriate.
Please click on the link below to read the most recent letter sent to the Secretary of State for Health and Social Care expressing concerns from the BMA.
COVID - 19 Information (Updated July 2021)
Supporting your recovery after COVID-19
As you find yourself recovering from COVID-19 you may still be coming to terms with the impact the virus has had on both your body and mind
These changes should get better over time, some may take longer than others, but there are things you can do to help.
Your COVID Recovery website helps you to understand what has happened and what you might expect as part of your recovery. Please see link below to the covid recovery website:
DEMONSTRATING YOUR COVID 19 VACCINATION STATUS FOR TRAVELLING ABROAD
Please click on the link below or copy and paste in to your internet browser. Thank you
Patient Data Sharing
The data held in your GP medical records is shared with other healthcare professionals for the purposes of your individual care. It is also shared with other organisations to support health and care planning and research.
If you do not want your personally identifiable patient data to be shared outside of your GP practice for purposes except your own care, you can register an opt-out with your GP practice. This is known as a Type 1 Opt-out.
Type 1 Opt-outs may be discontinued in the future. If this happens then they may be turned into a National Data Opt-out. Your GP practice will tell you if this is going to happen and if you need to do anything. More information about the National Data Opt-out is here: https://www.nhs.uk/your-nhs-data-matters/
Where to go for a blood test during COVID-19
For up to date on COVID-19 please visit www.nhs.uk
Please be aware that once a prescription request has been made, this cannot be easily altered. For example a change to the amount of tablets you require. Please request any changes when you order your next prescription. Thank you
AccuRx Text Messaging
Clinicians and staff now have the ability to text you information about your test results etc. Please ensure the mobile telephone number we have for you is up to date.
You have the option to opt out of receiving information from the practice via text, please speak to a receptionist when you visit the surgery. If you receive a text message from Maylands asking you to book an appointment or asking for non clinical information such as, how many units a week you drink, please be aware that these texts are NOT a scam. They have been sent from us to ascertain that the information we have on you is correct or to ask to you make an appointment - especially if we are having difficulty contacting you.
Please ensure that you inform the surgery if you change your mobile telephone number. Thank you
Abdominal aortic aneurysm: the care you should expect
The aorta is the main blood vessel that carries blood from the heart to the rest of the body. An aneurysm is when a weakness in the wall of the blood vessel makes it bulge outwards – if this happens where the aorta passes through the abdomen (tummy area) it’s called an abdominal aortic aneurysm (‘triple A’ or AAA).
This type of aneurysm can take a long time to develop and often has no symptoms. But if it’s not spotted it can eventually burst (rupture). This is very serious because it causes severe bleeding and can be fatal. Abdominal aortic aneurysms are rare, but some people are more likely to have them, particularly men over 65. However, with a simple test people can be diagnosed and get care and advice about it early.
We want this guideline to make a difference to people with or at risk of having AAA by making sure:
- doctors encourage men aged 66 or over and women aged 70 or over to get tested if they are at risk, for example if they have chronic obstructive pulmonary disease, high blood pressure, or they smoke (the guideline has a full list of people who should get tested)
- people have support to fully understand the different options to deal with AAA when it is spotted – including that monitoring rather than treatment may be best to start with
- people being monitored also get advice to improve their health and slow the AAA from growing, including lifestyle advice and treatment for high blood pressure if they need it
- people have the most effective treatment for their AAA if they need it.
Where can I find out more?
You can pick up a self referral form in Maylands Reception.
The NHS website has more information about abdominal aortic aneurysm.
The organisations below can give you more advice and support.
(Site updated 23/09/2021)